Jibin Varkey is an Assistant Director at EY with over 12 years of experience in managing ITIL-based support requests and ensuring application uptime for a complex IT estate. Jibin has advanced skills in Azure and SharePoint, along with strong leadership and communication abilities. Throughout their career, Jibin has achieved 99% SLA compliance and a 20% reduction in production issues for a user base of 1 million. They have also collaborated effectively with Microsoft and engineering teams to enhance product quality and customer satisfaction. Jibin earned a Bachelor of Technology in Computer Science and Engineering from Mangalam College of Engineering in 2009.
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