Jim McGowan is a seasoned professional with extensive experience in customer transformation, strategy, and growth across various industries. In the current role as Director of Customer Transformation at EY since January 2025, Jim focuses on enhancing customer experiences and driving digital transformation. Prior to this, Jim served as Market Director (Interim) at Orbit Cloud Solutions, where responsibilities included developing go-to-market strategies and growth plans for the cloud services sector in Central and Eastern Europe. Jim's tenure at Qualtrics as Global Industry Lead involved coaching global teams and developing strategies to enhance customer experience in the Telecom, Media, and Technology sectors. Previous positions include Senior Manager at Accenture, Head of Customer Experience Management at Three Ireland, and various roles at Vodafone Ireland, where expertise in customer experience, sales performance, and service development was honed. Jim holds an MBA from Henley Business School.
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