Justyna Koloch is a Senior Manager with over 18 years of experience in IT across multiple industries, specializing in IT Service Management, supplier management, and quality management. Previous roles include IT Senior Manager at Smith & Nephew and GSK, where they led performance management for IT service providers and strategic vendor operations. Justyna has co-founded a Global ITSM Community of Practice and has actively supported diversity and inclusion initiatives within IT. They are currently pursuing postgraduate studies in Six Sigma and Processes Optimization while holding a Master's degree in Management and Engineering of Production.
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