Natalie Casanova

Natalie Casanova has a diverse background in operations and customer service, with extensive experience in the finance sector. At Chase from July 2019 to October 2021, Natalie held multiple positions, including Operation Sr Specialist II, focusing on optimizing daily activities, payroll, audits, and reporting, as well as roles in collections, where strategies were recommended to resolve delinquent accounts. Prior to Chase, experience included working as a Bank Teller at Wells Fargo, a Telephone Interviewer at Nielsen, and a Customer Care Specialist at Harland Clarke. Most recently, at EY from August 2024 to August 2023, Natalie served as a Commercial Assurance Supervisor, translating data into strategic insights and collaborating with stakeholders to ensure compliance and operational excellence.