Sapna Singh has extensive experience in management and consultancy across several prominent organizations. At Teleperformance India, Sapna served as a Senior Consultant, focusing on customer success management, gamified performance management, and product lifecycle management from July 2019 to December 2020. Previously, at Genpact, a Lean Six Sigma Black Belt role involved driving Net Promoter Score (NPS) through process improvements and training managers on Green Belt projects. Additional experience includes serving as a Senior Analyst and Assistant Manager in Business Intelligence at Fidelity National Information Services. Currently, Sapna holds the position of Assistant Director at EY, focusing on assurance. Educational qualifications include an advanced certification in Data Science and Decision Science from the Indian Institute of Technology, Delhi, and a degree in Mathematical Science from Delhi University.
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