Amanda B. is an experienced Customer Experience Specialist at ezCater since July 2022, where responsibilities include reviewing customer feedback, addressing concerns through outreach, and collaborating with cross-functional teams to implement solutions. Prior to this role, Amanda B. worked at Navient for 14 years, progressing from Senior Dialer and Workforce Ops Analyst to roles including Escalation Specialist, Dialer Analyst II, Dialer Analyst I, Unit Manager, Senior Collections Specialist, and Default Prevention Specialist. In these positions, Amanda B. developed data-driven strategies, managed projects, coordinated departmental efforts to resolve issues, and trained teams to enhance service delivery, earning a nomination for a Values in Action Award in 2019. Amanda B. holds a degree from Ball State University.
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