Navient is a US corporation based in Wilmington, Delaware, whose operations include servicing and collecting on student loans.

Finance

Navient

The Herndon office focuses on financial management, audit, legal counsel, and application support for corporate operations.

Herndon

Navient's headquarters in Wilmington, DE, United States

David Green

Monica Milone

Brenda Watson

Matt Sheldon

Patrick Theurer

Steve Hauber

Jaquie McDonnell

John Kane

Frederick Arnold

David L. Yowan

Anna Escobedo Cabral

Edward Bramson

Jane J. Thompson

The Customer Service Operations Team at Navient is dedicated to providing exceptional support to borrowers by addressing inquiries, resolving issues related to student loans, and delivering personalized assistance. This team ensures a smooth customer experience through effective communication, quality assurance, and adherence to best practices while fostering a customer-centric environment. Their diverse roles, ranging from customer service representatives to management, work collaboratively to meet the needs of clients and enhance service efficiency.

Customer Service Operations Team

The Software Development Team at Navient is responsible for designing, developing, and maintaining software solutions that support the company's student loan servicing and collection operations. This team collaborates with various stakeholders to implement innovative technologies, enhance system performance, and ensure data integrity, all while adhering to industry regulations and best practices. Their work aims to improve user experience and streamline processes, ultimately contributing to the efficient management of student loan services.

Software Development Team

This department focuses on creating technical solutions and architectural frameworks to support system development and integration.

Architecture and Design

This department oversees and coordinates operational strategies and processes to enhance service delivery and product management.

Operations Management

This department focuses on analyzing and interpreting technical data to support decision-making and strategy development.

Technical Analysis

This department manages the organization's treasury functions, including cash flow, risk management, and financial planning.

Navient

Org chart

Board & advisors

Teams

Customer Service Operations Team

Software Development Team

Architecture and Design

Operations Management

Technical Analysis

Treasury Operations

Offices

Navient

Org chart

Board & advisors

Teams

Customer Service Operations Team

Software Development Team

Architecture and Design

Operations Management

Technical Analysis

Treasury Operations

Offices

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