Kelley Bond

Kelley Bond has a diverse work experience in customer service and management roles. Kelley is currently working as the Director of Customer Service Experience at ezCater. Prior to that, they served as the Director of Customer Care at SimpleTire. Kelley also held the position of Senior Director of Client Services at Tory Burch, where they oversaw in-house and outsourced teams. Before that, Kelley worked as the Director of Customer Care Operations at Walmart Global eCommerce, leading a large team of associates. Kelley also has experience as the Director of Care Operations/Training at Neiman Marcus and as the Director of Customer Experience at Clarisonic, A L'Oreal Company. Additionally, they served as a Seller Support Manager at Amazon and held various roles at Amazon.com, including Global Mobility Program/Project Manager and Customer Service Manager. Earlier in their career, they worked as a Customer Service Manager at Intermec Technologies and as a Regional Manager of Field Account Management at T-Mobile. Overall, Kelley has a strong background in customer service, team management, and strategy development.

Kelley Bond earned a Bachelor's degree in Business Management from the University of Phoenix in 2005. In 2006, they attended Georgia State University's J. Mack Robinson College of Business, focusing on Business Administration. Additionally, they obtained certifications in A2E Business Fundamentals, Management Accelerator Program, Business Strategy, and Problem Solving from McKinsey & Company in 2021.