Simon J.

Simon J. is a seasoned IT professional with extensive experience in service desk and technical support roles, currently serving as a Senior Service Desk Analyst at ECI since September 2023. Previous positions include Service Desk Analyst at Nasstar PLC and 2nd Line Support Engineer at Superfast IT, where Simon provided comprehensive IT support to numerous UK-based businesses. A strong background includes managing client/server administration, Office 365, Azure, networking, and security systems. Simon's experience spans multiple organizations, where responsibilities included delivering first to third line support, overseeing user administration, and leading IT initiatives for large user bases. Simon holds a BSc (Honours) in Computing and IT from The Open University and has completed various IT-related certifications and training.