Usaid Bilal

Usaid Bilal is a seasoned operations and commercial management professional with a strong background in customer experience and strategic growth. As a Senior Operations Executive at eZhire since January 2023, Usaid has led a team to handle over 80 daily customer inquiries, achieving a 96% satisfaction rate. Co-founding and managing operations at Vgott since September 2021, Usaid successfully scaled revenue to PKR10.8 million through 170 bulk orders. Prior experience includes a commercial internship at Dastgyr, where Usaid contributed to market expansion and launched a new stationary category, and founding ideodle, which focused on reusable stationery products for international markets. Usaid holds a Bachelor's degree in Entrepreneurship from the Institute of Business Management.