Caroline Armstrong

Caroline Armstrong is a seasoned professional with extensive experience in operations and client services across various leadership roles. Currently serving as Chief Delivery Officer at Ezra Coaching since September 2019, Caroline has previously held key positions at Lee Hecht Harrison Penna as UK Operations Director and Operations Director. Notably, Caroline contributed to a 30% business growth in the UK by establishing a new engagement team and implementing processes to meet client and candidate service level agreements. Additional roles include Client Services Director at Fairplace Cedar, where Caroline managed recruitment and client relations, and Business Manager at Fairplace, focusing on IT systems and business reporting. Caroline's career began as a Career Consultant at Office Angels, and education includes a 2.1 degree in Linguistic Studies from the University of Essex.