ESC Corporation
Alaine Bongolan is an experienced professional with a diverse background in operations and business development. Currently serving as Operations Manager at Alliance Service Centre Limited - Philippine Branch since August 2024, Alaine has been a Business Development Account Manager at ESC Corporation since September 2010, focusing on client acquisition and service development. Previous roles include Senior Business Process Analyst at Mortgage Ezy Pty Ltd, Subscription Specialist at Dow Jones, Group Team Lead at Open Access BPO, and Sales Representative/Peer Trainer at Aegis Peoplesupport Inc. Alaine's educational qualifications include a Bachelor of Science in Biology from Manila Central University and a high school diploma from San Beda College.
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ESC Corporation
Ezy Service Centre is a Business Process Outsource (BPO) company. Our main service centre was established in 2010 in Manila, The Philippines. ESC has worked with clients in Australia, New Zealand, and USA. We specialise in supporting small and medium size businesses to fully leverage and realise the cost savings and flexibility of offshoring. Our Australian directors and management are permanently based in Manila and take a hands-on approach to leading day to day operations. The team brings many years of experience in leading successful offshore operations, with a special focus on instilling an Australian business and service culture throughout our operations. We differentiate ourselves from some other outsourcing companies in that we do not take a one size fits all approach, where the Client is asked to adapt to a standardised way of doing things. Rather, we believe in building a team that is an extension of your own team, operating and engaging closely with your onshore team, and integrating seamlessly with your systems and processes. Our key strengths are our people, our culture of teamwork, and our adaptability.