F. H. Cann & Associates, Inc.
Octavia Allen is an accomplished professional with extensive experience in customer care and student loan management. Currently serving as Assistant Manager at F. H. Cann & Associates, Inc., Octavia excels as a Student Loan Supervisor, achieving over 1.2 million in rehabilitation setups personally and overseeing the training and onboarding of new hires. Additionally, Octavia has held roles as Customer Care Supervisor and Call Center Supervisor at Spectrum and previously managed collections within the student loan sector at NCO Financial Systems from April 2005 to November 2015.
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F. H. Cann & Associates, Inc.
F. H. Cann & Associates, Inc. (FHC), certified Woman-Owned Business established in 1999, has been a national leader in providing the higher education, government, financial service, healthcare, telecommunications and utility industries with contact center, financial recovery, loan servicing, and business process outsourcing (BPO) solutions for over two decades. Our Pledge is Focused Holistic Customer Care. Successful outcomes are what drive our highly trained and motivated employees. Every team member from our customer service representatives to our CEO understands that we are here to serve the needs of our clients and their customers while adhering to our core values of focused, holistic customer care. FHC uses the latest technology to always remain compliant and provide best-in-class service. We are committed to delivering productive, professional, and secure services that meet and exceed the needs of our clients, customers, employees, and the communities that we serve.