F. H. Cann & Associates, Inc.
Rachael Lorden is an experienced Corporate Trainer, currently serving at F. H. Cann & Associates, Inc. since November 2021, specializing as a Subject Matter Expert in FSA’s Next Gen Business Process Operations (BPO) and collaborating with various organizations such as the New Hampshire Department of Health and Human Services and South Jersey Industries. Prior to this role, Rachael worked at The NHHEAF Network from September 2012 to November 2021, where responsibilities included Documentation & Process Training Specialist. Rachael holds a Bachelor of Arts in Psychology from Southern New Hampshire University, a certificate in Technical Writing from the University of New Hampshire, a certificate in Quality Improvement from the American Society for Quality, and an Associate of Arts in Psychology from Hesser College.
F. H. Cann & Associates, Inc.
F. H. Cann & Associates, Inc. (FHC), certified Woman-Owned Business established in 1999, has been a national leader in providing the higher education, government, financial service, healthcare, telecommunications and utility industries with contact center, financial recovery, loan servicing, and business process outsourcing (BPO) solutions for over two decades. Our Pledge is Focused Holistic Customer Care. Successful outcomes are what drive our highly trained and motivated employees. Every team member from our customer service representatives to our CEO understands that we are here to serve the needs of our clients and their customers while adhering to our core values of focused, holistic customer care. FHC uses the latest technology to always remain compliant and provide best-in-class service. We are committed to delivering productive, professional, and secure services that meet and exceed the needs of our clients, customers, employees, and the communities that we serve.