Domenico Ricco

Domenico Ricco is an experienced operations professional currently serving as Operations Director and Head of Contact Centre at Facile.it since June 2015, where responsibilities include overseeing the insurance division's inshoring and offshoring operations based in Tirana, Albania. Facile.it is the leading comparison website in Italy for insurance, financial products, and domestic utilities, generating over 45 million in revenue. Prior to this, Domenico held the position of Site Manager at Visiant from February 2014 to May 2015, managing a call center in Albania. Additionally, experience includes serving as Service Supervisor at ecare CRM Business Solutions from October 2010 to February 2014.