Shweta Pandey

Shweta Pandey is a Customer Success Manager at Faclon Labs since September 2023, bringing extensive experience in customer service and team leadership. Prior to this role, Shweta was a Team Leader at Bolt.Earth from March 2022 to September 2023, where responsibilities included managing customer service representatives and overseeing CRM activities. Shweta also served as a Fraud Specialist at JPMorgan Chase & Co. from July 2021 to March 2022, conducting investigations in the bank's recovery department. Earlier experiences include working as Cabin Crew at IndiGo from May 2018 to June 2021, focusing on high-value customer service, and as Team Leader-Operations at Intelenet Global Services from September 2012 to April 2018, managing a team to ensure productivity and customer satisfaction. Shweta holds an Associate's degree in Commerce from the University of Mumbai, completed in February 2011.