The Support Functions team at Factor4 is dedicated to providing exceptional customer service and support to partners and merchants utilizing the company's gift card and loyalty programs. This team handles inquiries, resolves issues, and ensures that clients have the necessary resources and tools to maximize their experience with Factor4's technology and services. Composed of experienced support coordinators and a customer service manager, the team works diligently to deliver timely, efficient, and reliable assistance, fostering long-term relationships and enhancing customer satisfaction.
Alicia Young
Support Coordinator
James Falcone
Support Coordinator
Jessica Coffey
Customer Service Manager
Kate Dumont
Support Coordinator
Kristen Belfie
Support Coordinator
Kristina Murphy
Sales & Support Coordinator
Matt Ferrente
Support Coordinator
Mike Tagliaferri
Support Coordinator
Phil Evans
Support Coordinator
Ralph Marchetti
Support Coordinator