Alejandra Gutiérrez

Alejandra Gutiérrez has a diverse work experience. In 2021, they worked as a Marketing Assistant at Alfaship Group. Later, they joined Factorial HR in 2021, where they initially served as a Customer Support & Operations team member. In this role, they excelled at providing exceptional customer service, analyzing data to identify trends and areas for improvement, and collaborating with team members to enhance customer satisfaction. Alejandra's performance and skills led their to be promoted to the role of Customer Success Team Lead at Factorial HR in January 2023. In this position, they are responsible for leading a team of Customer Success Managers, ensuring the delivery of high-quality customer service, and improving internal support processes.

Alejandra Gutiérrez completed their undergraduate education from 2016 to 2021 at Universidad de Las Palmas de Gran Canaria, where they obtained a degree in Administration and Business Management. In 2018 and 2019, they also studied at Wroclaw University of Economics and Business, earning a Bachelor of Business Administration degree. Additionally, they obtained certifications in English Language from EF Education First in 2017 and completed a course in English Immersion at Universidad Internacional Menéndez Pelayo in the same year.