Martin Grozdanov

Martin Grozdanov is an experienced professional with a background in reporting, customer support, and service delivery. Currently serving as Associate Director of Reporting at FactSet since July 2020, Martin previously held roles at BISAM as Customer Support Lead, where responsibilities included managing ITSM tools and analyzing support data. Martin's extensive experience with Hewlett Packard Enterprise includes roles such as Practice Architect and Service Desk Delivery Manager, focusing on solution design, service desk performance, and continuous improvement. Early career experience includes management positions at McDonald's Corporation, overseeing team operations and ensuring quality service. Martin holds a degree from Université de Neuchâtel, completed in 2008.