Fair Way — kia tau
Jeanie Robinson is a highly experienced professional in client delivery and service management, currently holding the position of Commercial Services Client Delivery Manager at FairWay Resolution Limited since August 2016. Prior to this role, Jeanie served as Service Delivery Manager at the Ministry of Social Development from August 2015 to April 2016 and held several positions at ACC New Zealand from 2006 to 2015, including Manager of the Sensitive Claims Unit and Technical Claims Manager. Earlier experience includes roles such as Clinical Advisor for Treatment Injury and Case Manager across various organizations, alongside nursing positions at Good Hope Hospital and Canterbury District Health Board. Jeanie holds a Registered General Nurse diploma from Birmingham City University, earned between 1993 and 1996.
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Fair Way — kia tau
FairWay Resolution Limited is an independent, employee-owned company providing specialist conflict management and dispute resolution services. FairWay employs around 100 staff and contracts with over 110 specialist reviewers and dispute resolution practitioners (adjudicators, reviewers, mediators and conciliators) throughout New Zealand. FairWay handles over 14,000 cases each year — of all kinds and levels of complexity, including medical, insurance, financial services, telecommunications, family, local government, building and construction, school and workplace disputes. Our dispute resolution experience underpins our conflict management expertise in all parts of the conflict management cycle — prevention, management, resolution and analysis of conflict. FairWay's competitive advantage comes from our extensive experience in dispute resolution, our systems and processes for managing disputes, a commitment to protecting the privacy of all parties to a dispute, and a thorough understanding of technical and legislative issues that arise in different sectors that use our services. Our vision is to be the leading conflict management services provider by protecting consumers’ rights, assisting people to resolve disputes themselves, and strengthening organisations’ reputations by improving their conflict capability.