Audrey Tobolka

Audrey Tobolka is a senior communications professional with extensive experience in customer experience, quality assurance, and training, particularly within contact centres. Currently serving as Senior Manager at Fairstone Bank, Audrey leads the implementation of brand standards and manages a team focused on quality assurance and training. Previous roles include managing customer experience initiatives and social media strategy at both Fairstone Bank and Walmart Canada, where Audrey significantly improved customer satisfaction through data analysis. Audrey's background also includes various communications and event planning positions within the Ontario provincial ministries and CBC/Radio-Canada, complemented by a Bachelor of Applied Arts in Radio and Television Arts from Ryerson University and additional training in crisis management.