The vision of the FAIS Ombud is to be an independent, effective and trusted alternative dispute resolution office for complaints arising from the provision of financial services.  Our mission is to promote consumer protection and enhance the integrity of the financial services industry by the fair and expeditious resolution of complaints, informally and free of charge.

Consumer Services

FinTech

Insurance

Legal

Risk & Compliance

FAIS Ombud SA

The Pretoria office supports case administration, human resources, and ICT services, focusing on governance and compliance.

Pretoria

This department oversees corporate governance practices, risk management, and compliance with laws and regulations.

Governance and Compliance

This department focuses on developing and managing graduate training initiatives across various functions.

Graduate Programs

This department is responsible for reviewing and making decisions on claims, disputes, or cases to ensure fair outcomes.

Adjudication Services

This department manages employee relations, staffing, and organizational development.

Human Resources

This department manages and supports the organization's technology framework and systems.

IT Infrastructure

This department provides support and guidance in addressing concerns and resolving conflicts within the organization.

FAIS Ombud SA

Org chart

Teams

Governance and Compliance

Graduate Programs

Adjudication Services

Human Resources

IT Infrastructure

Ombud Services

Offices

FAIS Ombud SA

Org chart

Teams

Governance and Compliance

Graduate Programs

Adjudication Services

Human Resources

IT Infrastructure

Ombud Services

Offices

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