Dawn Shurtz

Dawn Shurtz is a seasoned Business Systems Analyst at Falconwood, Incorporated since October 2011, bringing extensive experience in knowledge management, instructional design, and project analysis from previous roles at HP Enterprise Services and Electronic Data Systems. At HP Enterprise Services, responsibilities included the finalization and maintenance of customer-facing Knowledge Center articles and the design of training collateral. Dawn also managed the Navy Marine Corps Intranet account, focusing on software licenses and invoice reconciliation. Additional experience includes guest services with the San Diego Padres and quality assurance analysis at Electronic Data Systems, where team leadership and mentoring were key duties. Dawn holds an Associate's degree in Business/Commerce from Baker College Business and Corporate Services.