Family Building Society
Carmen Tang currently serves as an Underwriter at Family Building Society since November 2022. Prior to this role, Carmen held the position of Underwriting Specialist at Pepper Money UK from June 2021 to December 2022 and worked as a Case Manager at Trussle from February 2020 to June 2021. Earlier experience includes serving as a Mortgage Administrator at Radcliffe & Newlands from November 2015 to February 2020 and as an Administrator/PA to a Mortgage Advisor at Streets Ahead Estate Agents from October 2011 to November 2015. Carmen also worked as a Team Leader at The Conran Shop, contributing from October 2005 to July 2011 after starting as a Sales Advisor, showcasing a diverse background in finance and retail management.
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Family Building Society
Family Building Society is a trading name of National Counties Building Society. National Counties is the UK’s 11th largest building society, with over £2.2bn of assets and over 60,000 members. Established in 1896, National Counties is a mutual organisation, owned by its saving and borrowing members and therefore not subject to stock market fluctuations. It is independent and not a subsidiary of any larger group. The majority of its borrowings (over 80%) are raised by deposits from individuals. Its financial strength, as measured by capital ratio, is excellent and its conservative approach to lending means it has very low mortgage arrears. National Counties is a member of the Financial Services Compensation Scheme, providing maximum protection for savings. In July 2014, National Counties launched the Family Building Society (www.familybuildingsociety.co.uk) - a new proposition that enables families to help each other financially across the generations. For example, parents and grandparents can use their resources to help young people get on the housing ladder, but without having to give the money away. Our mortgage products are underwritten by a dedicated team of underwriters who look at each case on an individual basis, and our experienced and qualified staff strive to maintain the highest standards of customer service. An internal complaints procedure exists, with ultimate recourse for dissatisfied customers to the Financial Ombudsman Service. National Counties Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference No. 206080 www.fca.gov.uk/register