Fanatics
Andrew McFadden is a seasoned customer service professional with extensive experience in the sports industry. Currently serving as a Senior Customer Experience Agent at Fanatics since April 2024, Andrew excels in resolving escalated customer issues related to sports betting and has successfully trained over 20 new hires in best practices. Prior to this role, Andrew worked as a Customer Service Specialist at PointsBet, addressing over 100 customer inquiries daily while ensuring regulatory compliance. Additional experience includes leadership positions such as OMNI Team Lead at DICK'S Sporting Goods and Guest Services Associate at Target. Andrew holds a Bachelor's degree in Business Administration from Seton Hall University and an Associate’s Degree in Sports Management from UCNJ Union College of Union County.
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Fanatics
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Fanatics is a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with over 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, over 5,000 athletes and celebrities, and over 250 exclusive athletes; and over 2,000 retail locations, including our Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.