Michael Cassidy

Michael Cassidy has extensive experience in customer experience roles, currently serving in the Memorabilia Department at Fanatics since April 2021, where responsibilities include providing exceptional service and collaborating with the warehouse for expedited requests. Prior to this role, Michael worked as a Customer Experience Specialist, enhancing fan interactions through various communication channels, and as part of the Epic Order Management and Fraud Departments, resolving order issues and analyzing fraud-related data. Earlier experience includes serving as a Recruitment Coordinator for NCSA Next College Student Athlete, and as a Business Manager for Major League Triathlon, where foundational work involved team management and event coordination. Michael holds an accounting certificate from Sacred Heart University, a bachelor's degree from Mitchell College, and is pursuing a master's degree in Human Resource Management at Florida Institute of Technology.