Robert Nepple

Robert Nepple serves as Senior Director of Call Center Operations at FanDuel since March 2022, previously holding the position of Director of Call Center Operations. Prior to FanDuel, Robert was with Verizon Connect from February 2013 to March 2022, where roles included Sr. Manager of Operations, overseeing Tier 1 customer support across multiple international vendors, and Director of Call Center Operations, managing call center support functions and ensuring a positive customer experience. Experience also includes time at GSI Commerce and Assurant Solutions, where Robert held various management roles focusing on quality assurance and operational efficiencies. Major accomplishments encompass cycle time and error rate reductions, as well as significant quality improvements and cost reductions across diverse call center environments. Education focuses on hard work and dedication.