Joana Fernandes is an experienced professional in the fintech and financial services sectors, currently serving as Payments Operations Lead at FARFETCH since May 2020, where responsibilities include global consumer payments, operations, cost optimization, and compliance. Prior roles include Senior Consultant at Visa, focusing on business development and payment strategy implementation, and Senior Consultant at Nfq Advisory, delivering projects within financial services. Joana's career began at Zurich Insurance Company Ltd, progressing from Business Analyst/Product Underwriter to marketing planning and research analyst, ultimately overseeing quality assurance. Joana holds an Executive MBA from Católica Porto Business School (2023-2025), a Master's in Finance and Business Management from INDEG-ISCTE (2010-2011), and a Bachelor's in Economics from ISEG and Vrije Universiteit Amsterdam (2002-2007).
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