Pedro Almeida currently serves as a Customer Excellence Supervisor at FARFETCH, where responsibilities include supervising and coaching team members, managing escalated customer issues, and contributing to process improvement initiatives. Previous roles at FARFETCH encompassed Senior Customer Service Advisor and Customer Service Advisor, emphasizing mentorship and escalation management. Prior experience includes technical support at Vodafone and roles in production and warehousing at Yves Rocher Portugal and Micarna SA. Pedro Almeida holds a Licenciatura in Assessoria e Tradução from Instituto Superior de Contabilidade e Administração do Porto and a French language certificate from Ecole-club Migros.
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