Ann Foley

Ann Foley has a diverse work experience spanning over several years. Starting from 2006, they worked at MetLife in various directorial roles. Ann led the contact center service strategy, managed customer experience and relations, and assisted the executive leadership team in strategic planning and associate engagement. During their tenure, they also implemented project portfolios and developed and implemented employee recognition and leadership development programs.

Most recently, in 2021, Ann joined Farmers Insurance Group as the Product Manager for Customer and Digital Experience. Ann was responsible for optimizing the customer and agent experience within the contact center and consumer-facing websites, as well as deploying new digital interaction channels. Their focus was on enhancing engagement and loyalty, leading cross-functional teams and working with multiple distribution channels.

Overall, Ann's work experience showcases their expertise in customer experience optimization, strategic planning, and project management.

Ann Foley has a Bachelor of Arts degree in Communications from the University of New Hampshire. Ann also has a degree in Project Management from Bryant University in the field of Project Management. However, no information is provided regarding the specific start and end years for these educational experiences.