Kami Richey serves as the Vice President of Customer Experience & Customer Support at Fastly, a position held since March 2015, leading various teams to enhance customer experiences throughout the entire lifecycle. Richey's previous roles at Fastly include Senior Director and Director positions, focusing on customer experience program management and support operations. With a strong foundation in project execution, customer engagement strategies, and performance optimization, Richey's expertise extends to managing global support teams and escalations. Prior experience includes serving as GitHub’s first Community Manager, where Richey significantly increased brand awareness and user engagement. Richey holds a Bachelor of Science in Psychology from the University of Nebraska-Lincoln.
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