Kim Ogletree

Kim Ogletree has over 20 years of work experience in various roles within customer service and operations management. Kim'smost recent position was at Fastly, where they served as the Chief Customer Officer, overseeing the entire customer experience. Kim successfully implemented a global NPS strategy, resulting in a 13% increase in NPS within 12 months. Prior to Fastly, Kim was the Vice President of Customer Care at Ring.com, where they led the design and execution of a multi-layer omni-channel support model and achieved a high industry NPS rating of 59%. Kim also has experience as the Director of Sales & Marketing Operations at DIRECTV, Director of Customer Operations at CLEAR Inc, and Credit & Activations Senior Manager at Nextel Partners. Kim is skilled in managing call center operations, improving customer satisfaction, and driving operational efficiencies.

Kim Ogletree received a Bachelor of Science degree, majoring in Business, Management, Marketing, and Related Support Services from Colorado State University Global. No specific years for the start and end of their education were provided.