Lucy Horton is a seasoned retail operations professional with extensive experience in managerial roles across various retail environments. Currently serving as the Retail Operations Lead at FatFace since April 2023, Lucy previously held significant positions at Marks & Spencer, including Head of Retail overseeing nine stores with approximately 200 staff and Area Manager and Store Manager for a large store with 65 staff. Lucy’s expertise in stock control, sales floor planning, and visual merchandising has been honed through roles like Visual Merchandising Manager at Marks & Spencer, where oversight of a flagship store contributed to consistent high performance. Early career experience includes responsibilities as Area Visual Merchandiser at Coast Gifts and Duty Manager at Whitbread. Lucy holds a BAHons degree in Art History from Open University and a diploma in Events Management, along with advanced qualifications from the Wine & Spirit Education Trust.
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