Joshua Monroe

Joshua Monroe has extensive experience in data analysis and management, currently serving as Helpline Supervisor QA and Data Analyst at Boys Town since September 2019, where responsibilities include querying databases, automating reporting, and visualizing data with Tableau. Prior experience as a Market Research Analyst at The MSR Group involved creating client reports and conducting data analysis to enhance company performance. Joshua also held the position of Data Configuration Manager at Communicus, Inc., overseeing a significant overhaul of data systems. Earlier roles included various positions at Mountain Empire Comics and as Scan Coordinator at Kroger, where customer service and training were key responsibilities. An internship at Hands On! Discovery Center involved fundraising efforts, and education includes dual bachelor's degrees in Mass Communication/Media Studies and Sociology from East Tennessee State University, supplemented by further training at NexGenT.