Joseph P. has significant experience in technical support and customer service, currently serving as a Support Engineer at Fathom since March 2024. Previously, Joseph worked at UserVoice from May 2014 to April 2023 as a Senior Technical Success, providing support through email, chat, and phone. Prior to that, Joseph interned in Client Services and Customer Support at Citrix, focusing on account management and Tier 1 support for the ShareFile Product. Joseph also gained experience as a Help Desk Consultant at North Carolina State University, delivering Tier 1 technical support to students, faculty, and staff. Joseph holds a Bachelor of Arts degree in Art Studies, Music, and Cognitive Science from North Carolina State University, earned between 2009 and 2013.
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