Detrick Moore

Detrick Moore is an experienced Account Manager with a strong background in customer care and account management within the financial services industry. Currently at Fay Financial since February 2018, Detrick manages over 300 accounts, handling modifications and foreclosure processes while addressing customer inquiries regarding escrow and loss mitigation options. Previous roles include Account Manager at AnnieMac Home Mortgage andCustomer Care Analyst II at Nationstar Mortgage, where Detrick demonstrated conflict resolution skills, collaborated with legal teams, and ensured confidentiality in sensitive cases. Detrick's career also includes significant experience at Chase, where responsibilities encompassed direct customer engagement and handling escalated complaints related to mortgage modifications. Detrick holds a degree from Prairie View A&M University, completed between 1998 and 2001.