Fay Servicing is a financial services company that offers mortgages, home loans, property renovation, lending and refinance services.

Finance

Real Estate

Fay Servicing

The Carrollton office focuses on loan servicing, sales support, IT applications, and auditing functions.

Carrollton

Fay Servicing's headquarters in Chicago, IL, United States

The Oakbrook Terrace office focuses on financial services, specializing in capital markets, loss mitigation, and customer advocacy.

Oakbrook Terrace

Sara Qayyum

John Marafino

Doug Marcello

Samantha Shanaberger

The Account Management Team at Fay Servicing is responsible for overseeing and managing client accounts, ensuring effective communication and service delivery for mortgages, home loans, commercial loans, and property-related financial services. This team manages portfolios, processes loan applications, and collaborates with clients to address their financial needs and goals while maintaining a high standard of customer service and adherence to regulatory standards.

Account Management Team

The Information Technology team at Fay Servicing is responsible for maintaining and enhancing the company's technological infrastructure. This includes system administration, software development, database management, network engineering, information security, and business intelligence. The team ensures the reliability, security, and efficiency of the IT systems that support the company's financial services operations, utilizing a range of tools and platforms such as SQL Server, Power Apps, and Azure Cloud. They also conduct quality assurance and develop innovative IT solutions to streamline workflows and improve service delivery.

Information Technology

The Leadership Team at Fay Servicing is responsible for setting the strategic direction and overseeing the operational effectiveness of the company. This team ensures compliance with financial regulations, drives business growth, manages client relations, and streamlines processes across various departments, including IT, legal, accounting, and servicing. Their collaborative efforts are focused on enhancing customer experience and maintaining the company's competitive edge in the financial services industry.

Leadership Team

The Business Support & Analysis Team at Fay Servicing is responsible for providing analytical and administrative support across various business functions, ensuring efficient operations and informed decision-making. This team manages workforce logistics, collateral analysis, escrow procedures, issue and change management, and financial forecasting, leveraging data to optimize processes and strategies within the company’s mortgage and financial services.

Business Support & Analysis Team

The Customer Service Team at Fay Servicing is dedicated to assisting clients with their mortgage, home loan, property renovation, lending, and refinance needs. They provide support by addressing customer inquiries, resolving issues, and ensuring a positive service experience, thereby maintaining strong customer relationships and promoting consumer advocacy.

Customer Service Team

This department focuses on analyzing business needs and providing support through various analytical processes.

Fay Servicing

Org chart

Teams

Account Management Team

Information Technology

Leadership Team

Business Support & Analysis Team

Customer Service Team

Business Analysis

Offices

Fay Servicing

Org chart

Teams

Account Management Team

Information Technology

Leadership Team

Business Support & Analysis Team

Customer Service Team

Business Analysis

Offices

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