Jamie Duggan Acii

Jamie Duggan ACII, CXAD(Dip) has extensive experience in claims management, currently serving as the CX/EX Manager - Claims at FBD Insurance since April 2016, where responsibilities include enhancing claims handling expertise, ensuring cost-effective settlements, and driving operational efficiency. Prior roles include Assistant Claims Manager and Claims Operations Team Leader at Liberty Insurance Ireland, handling a personal injury claims portfolio valued at approximately €20 million. Additionally, Jamie has experience as Claims Team Leader at Quinn Direct Insurance, where team performance was optimized to meet key performance indicators, and as Telesales Team Leader at Cuisine de France, successfully leading a team to surpass revenue targets. Jamie's educational background includes a Professional Diploma in CX, Lean Six Sigma Green Belt, and coaching qualifications, further complementing expertise in the insurance sector.