Shonda Clay

Shonda Clay is an executive vice president of the Federal Reserve Bank of Chicago and product manager for the Federal Reserve’s national Customer Relations and Support Office. Clay also serves as the director for the Federal Reserve’s payment system improvement initiatives. As product manager, Clay has responsibility for leading the business strategy, development, management and support of customer relations, marketing, industry relations and FedLine access solutions for the Federal Reserve Banks. As director, Clay has responsibility for advancing payment security, efficiency and cross border leader-catalyst strategies. Clay is also a member of the Federal Reserve Bank of Chicago’s Executive Committee.

Clay’s nearly 30 year career at the Federal Reserve began at the Federal Reserve Bank of Dallas. In 2001, she transitioned to the Customer Relations and Support Office, headquartered at the Federal Reserve Bank of Chicago, and became a member of the Bank’s official staff as assistant vice president and national account manager. Clay was promoted to vice president in 2007 with responsibility for customer relations and marketing. In 2014, Clay was promoted to senior vice president responsible for customer relations, marketing and industry relations.

Clay holds a master’s degree in business administration from Northwestern University, J.L. Kellogg School of Management, and a bachelor’s degree in business administration from the University of North Texas.