Lucinda P.

Lucinda P. is a Senior Financial Services Technical Support Center Specialist at the Federal Reserve Bank of Kansas City since July 2022, where responsibilities include performing quality assurance evaluations on support communications and training junior specialists. Previously, Lucinda served as a Financial Services Technical Support Center Specialist, directly assisting financial institutions and contributing to the launch of the FedNow Instant Payment service. Prior experience includes serving as an IT Service Desk Analyst II at the University of Kansas Medical Center, where support was provided to thousands of employees and students. Lucinda's career also encompasses roles at Geek Squad, including Business Analyst and Remote Tier II Support Analyst, where Lucinda played a key role in launching new initiatives and establishing high-performing support teams. Education was completed at the University of Arizona from 2004 to 2006.