Federal Reserve Bank of Minneapolis
Tracey Johnson is a seasoned professional in workforce management with extensive experience in leading contact center operations across various industries. Currently serving as Senior Workforce Management Leader at the Federal Reserve Bank of Minneapolis, Tracey specializes in workforce planning, scheduling, and operational analytics. Previous roles include Senior Workforce Management Leader at Allina Health, where oversight of contact center management took precedence, and Senior Director at Optum, leading business transformation initiatives. Tracey has also held senior positions at Prudential Financial, Allianz Life, The Hartford, UnitedHealth Group, Wells Fargo, and Ameriprise Financial, consistently delivering exceptional operational performance and efficiency. Tracey holds a Bachelor of Science degree in Finance from Gies College of Business at the University of Illinois Urbana-Champaign.
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Federal Reserve Bank of Minneapolis
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The Federal Reserve Bank of Minneapolis and its branch in Helena, Montana are committed to providing a work environment where diversity is embraced and all employees are respected and valued.