Sharon Jewell Fayman

Sharon Jewell Fayman is an accomplished IT professional with extensive experience in process and change management across prominent organizations. Currently serving as an Analyst in IT Advanced at the Federal Reserve Bank of Richmond since October 2019, Sharon previously held key roles at Summit Information Solutions, Inc. and Capital One. At Capital One, Sharon demonstrated expertise as a Senior Manager in Process Change Management, leading a team responsible for IT change controls and overseeing enterprise technology processes. Additionally, as Manager of Process Management, Sharon managed a substantial Problem Management portfolio with zero root cause recurrence and developed operational standards for various platforms. With certifications including CSM, CSPO, and ITIL, Sharon brings a strong background in project management and process optimization.