Xander Munro

Xander Munro is a skilled IT professional with extensive experience in technical support and system administration. Currently serving as a Senior On-site Administrator at the Federal Retirement Thrift Investment Board, Xander manages user lifecycle processes and resolves technical issues for hybrid federal employees, enhancing team documentation and providing support through ServiceNow. Previous roles include Senior Desktop Support Technician at the U.S. Small Business Administration, where Xander oversaw hardware upgrades for numerous employees, and Senior Executive Support Technician at Skillsoft, focusing on user lifecycle administration for a large employee base. Xander has a strong background in managing system access, technical troubleshooting, and improving user satisfaction across various organizations, complemented by ongoing education in Emergency Management from the Community College of the Air Force and a Vocational Certificate in Information Technology from Harpers Ferry Job Corps.