Nicole Callahan is an experienced data analyst and digital engagement strategist, currently with Federal Student Aid at the U.S. Department of Education since June 2010. Nicole has held multiple roles, including Data Analyst in the Voice of the Customer segment and Design Services Lead, where skills in developing a data-driven editorial process and championing a multi-touch point voice of the customer program have been utilized. Previous positions include New Media Analyst, where Nicole implemented digital engagement strategies and maintained an active social media presence, and New Media Intern, contributing to new media policy development. An educational background includes a BBA in Marketing and Business Economics & Public Policy from The George Washington University, along with further specialization in Design Thinking and Innovation from the University of Virginia Darden School of Business.
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