Nicole Callahan is an experienced data analyst and digital engagement strategist, currently with Federal Student Aid at the U.S. Department of Education since June 2010. Nicole has held multiple roles, including Data Analyst in the Voice of the Customer segment and Design Services Lead, where skills in developing a data-driven editorial process and championing a multi-touch point voice of the customer program have been utilized. Previous positions include New Media Analyst, where Nicole implemented digital engagement strategies and maintained an active social media presence, and New Media Intern, contributing to new media policy development. An educational background includes a BBA in Marketing and Business Economics & Public Policy from The George Washington University, along with further specialization in Design Thinking and Innovation from the University of Virginia Darden School of Business.
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Federal Student Aid an Office of the U.S. Department of Education
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Federal Student Aid (FSA), a part of the U.S. Department of Education, is the largest provider of student financial aid in the nation. We are proud to sponsor millions of American minds pursing their higher educational dreams. In fulfilling our mission, FSA helps make college education possible by providing more than $120 billion in federal grants, loans, and work-study funds each year to help more than 15 million students pay for college or career school. In every interaction with students and their families, FSA strives to be the most trusted and reliable source of student financial aid information.