Avik Ghosh

Avik Ghosh is an accomplished professional with extensive experience in customer experience management, primarily at FedEx since January 2011, where Ghosh serves as Managing Director of Customer Experience. Responsibilities include leading a team of over 300 employees across five contact centers, developing customer experience strategies, and managing a significant budget. Prior to FedEx, Ghosh held roles at Hutchison 3 Global Services as Quality Operations Manager and at WNS Global Services as Assistant Manager of Quality Assurance, enhancing customer experience and implementing quality improvements. Educationally, Ghosh holds a Bachelor of Commerce in Accountancy from Savitribai Phule Pune University.