Dwi Anggraini

Dwi Anggraini has extensive experience in customer service management, beginning with a role as Supervisor of Export and Import at PT. Repex Perdana International from 2005 to 2007, where responsibilities included managing complaints and supervising customer service teams. Dwi then served as Senior Customer Service Supervisor in the call center from April 2007 to 2010, overseeing staff and assisting in staffing for the Call Center Manager. From January 2010 to July 2015, Dwi progressed to Senior Trainer Specialist, focusing on training new hires, addressing unique customer issues, and developing local training programs. Subsequently, Dwi held the position of Customer Service Manager from July 2015 to September 2019, emphasizing staff development, effective communication between departments, and compliance with corporate procedures. Currently, Dwi is the Customer Experience Manager at FedEx, a position held since September 2019.