Lidwine Do Huu

Lidwine Do Huu is the Head of Customer Care at Fednot, where they focus on enhancing collaborative service excellence and driving process innovation for improved efficiency and customer satisfaction. Previously, Lidwine served as Team Leader for Software Design & Delivery at Fednot, overseeing development sprints and managing a software delivery team. Lidwine also has experience as a Functional Analyst and held roles at Euroclear and Telelingua, including Project Manager and Service Desk Agent. They earned a Master in Business Management from Ichec Brussels Management School and a Master's in Translation from Haute Ecole de Bruxelles.