Jeff Lane

Jeff Lane has over 27 years of experience in management and operations within the customer service and support sectors. Currently serving as the Manager of Contact Center Support Services at FedPoint since June 2006, responsibilities include training, quality assurance, operations, IVR, and telecom. Previously, Jeff held management roles at LTC Partners focusing on training and service operations and customer service, and served as Education Manager at MBNA America. Jeff's educational background includes attendance at The Art Institutes from 1993 to 1994.