Hully Aparecida Bueno

Hully Aparecida Bueno possesses extensive experience in customer success and experience management across multiple organizations. Currently serving as Gerente de Customer Experience e CS em escala at Feedz by TOTVS since January 2022, Hully oversees support, customer retention, and strategic initiatives aimed at revenue scalability and churn reduction. Previous roles include Coordenador de Customer Success, where focus was on setting objectives and KPIs using the OKR methodology, enhancing customer engagement, and managing crisis resolution. Earlier positions included leadership roles at Exact Sales and relationship management at Unimed Grande Florianópolis, along with administrative supervision at ACIF. Hully holds an MBA in Gestão Empresarial, Inovação e Estratégia Competitiva from IPOG and a degree in Administração Empresarial from Faculdade Borges de Mendonça.