Stefanie Janssen

Stefanie Janssen has a diverse work experience spanning over 15 years. Stefanie is currently working at Fenergo as the Head of Customer Success at Sentinels, a team focused on rethinking compliance efforts for financial institutions. In this role, they ensure effective and scalable delivery of their SaaS platform, while also playing a key role in integrating the company following their acquisition by Fenergo.

Before their current role, Stefanie worked at Slimmer AI as the Head of Customer Success and Operations. Here, they helped develop AI-powered software products and specifically supported the spin-out of Sentinels as a stand-alone company.

Prior to Slimmer AI, Stefanie held various roles at Elsevier from 2012 to 2021. Stefanie served as the Head of Global Business Scaling for Institutional Research Products, Head of Business Improvement for Pure - Research Products, and Team Manager for Account Support in academic, government, corporate, and health science markets. In the latter role, they managed a team responsible for back-office activities supporting the sales team and handled a large contract base.

Stefanie also has experience at Panalpina, where they worked as the Business Processes & Quality Manager from 2010 to 2012 and as the Customer Service Manager for Supply Chain Management from 2008 to 2010. Stefanie began their career as a Management Trainee at Panalpina in 2006.

Overall, Stefanie Janssen brings a wealth of experience in customer success, operations, and team management roles across various industries.

Stefanie Janssen's education history is as follows:

From 2000 to 2005, they attended KU Leuven and completed a Master's degree in Commercial Engineering (Handelsingenieur) with a focus on Economics and Supply Chain Management.

In 2005 and 2006, they studied at Universiteit Gent en Antwerpen, where they obtained a Master's degree in Maritime Sciences.

Additionally, in 2003, they briefly attended Hanken School of Economics, although their degree name and field of study for that period are not specified.

Stefanie Janssen also holds a certification as Forrester Customer Experience Pro (CX-I), which they obtained from Forrester in June 2020.